Support

Self-guided support articles for all users. Check here before filing a ticket.

Categories (12)

SUNet Account

Your SUNet account is used to access SU sites, systems, and services.

Accessing SU Email

SU uses Gmail for the University's email client. First time users should review these articles to begin using SU email.

Connecting to SU WiFi

There are several wireless (WiFi) networks available for SU faculty, staff, and students. Please use the WiFi network that best fits your physical location at SU.

Microsoft Office 365

Microsoft Office 365 provides eligible students, faculty, and staff with the most commonly used Office apps for macOS and Windows, including Word, PowerPoint, Excel, and OneNote.

New Apple Operating Systems

Announcements regarding new Apple OS releases.

Backing-Up Your Data

Backing-up your data is an essential every day task that all students and employees must be encouraged to do. There are several methods for backing up your important files and data as are detailed in the contents of this support category.

Printing on Campus

On-Campus printing options for faculty, staff, and students.

SU VPN Installation

A VPN, or Virtual Private Network, allows you to create a secure connection to another network over the Internet. SU's VPN gives eligible faculty and staff the ability to connect to SU's local internet network so they can access specific University resources from home or abroad.

Account Security With MFA and SSO

Multi-factor authentication (MFA) and Single Sign-On (SSO) information.

Zoom

Zoom is a video conference solution used widely at SU for classes, meetings, and other events.

Canvas

SU's Learning Management System (LMS)

Announcements

Information on maintenance, alerts, and other items.

Articles (2)

4 Simple Steps to Help You Stay Safe Online

There are ever-increasing threats from state-sponsored cyber operators who are trying to access your systems and information to use them for their nefarious purposes. Here are four simple steps that can help keep you safe.

Upgrading to macOS Monterey

macOS Monterey is now approved for use at SU. We've put together this guide to make it as easy as possible and encourage you to take a look before you upgrade.